An order considered lost if tracking never confirms package status as “delivered”. If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days (2-3 weeks), then orders may be considered lost and a claim can be made by contacting customer service. Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.
An order is considered stolen if tracking confirms package status as “delivered,” but the package was not received. We ask that you wait 5 days from the day your package status was marked “delivered” before contacting customer service and filing your claim. This allows time for your package to arrive. Claims and stolen orders must be filed within 15 days from the date your package was marked “delivered”.
If your item arrives damaged, unusable, or in an unacceptable condition, we encourage customers to file a claim immediately. Please contact customer service and include a photo reference of the damaged item and packaging received. Claims for damaged orders must be filed within 15 days from the date your package was marked “delivered”.
Right now through this limited time offer, you can pre-order a Magic Spin Cup in your choice of size, style and color starting at only $24.99 plus $7.99 shipping & handling! Choose from 6 great fun options - Rainbow Stripes, Red/White/Blue Stripes, Yellow Stars On Blue, White Polka-dots On Pink, Green And Purple Stripes or Red Hearts On Pink. As a very special offer, each additional Magic Spin Cup® that you pre-order will be $4.95 off! For more details click here.
This offer is covered by our 30-Day Money Back Guarantee (less shipping, processing, handling, and fees). Sales tax will be applied where applicable. Non-continental U.S. orders please add an additional $29.99 shipping surcharge.
For customer service, please call 1-800-517-5118 or email support@magicspincup.com. To check the status of your pre-order, please click here.